Employee Experience as the X Factor

FountainBlue's April 14 When She Speaks program, on the topic of 'Employee Experience as the X Factor'. Please join me in thanking our esteemed panelists and our hosts at Gigamon.

We were fortunate to have such knowledgable, dynamic leaders speaking on the importance of delivering an exceptional employee experience. They were clear on the business and cultural value for providing an exceptional experience, but also all how to do so, despite the obstacles we each encounter in this time of great change. Below is a compilation of their advice and best practice.

Be a Problem-Solver

• Independent of your role and responsibility, work with others to do what it takes to accomplish set goals and deliver value.

• Empower everyone to help create that competitive edge for your team and organization, so you can attract, develop, promote and retain top talent.

• When conflicts arise, assume positively intent and deeply listen to each party with a mind toward resolving the issue at hand and re-focusing on delivering value.

Be a 'People Person'

• Truly care about the people you're working with and empathetically communicate how much you care with thoughts, words and actions.

• Take care of your employees end-to-end, from the ongoing to the training, with coaching and support.

• Welcome opportunities to continuously improve through feedback, coaching, training, etc.,

Communicate, Connect, and Deliver

• Clearly communicate and connect with others, while collaborating to continue to deliver value.

• Motivate employees to rally behind the vision and the cause, and serve customers by delivering value.

• Create and grow a culture which is fun, warm and inviting, welcoming diversity of thoughts and emphasizing collaboration while delivering on milestones. 

Be Courageous and See Things Through

• Respectfully meet objections, problems and obstacles head-on, rather than burying, delaying and deferring issues.

• With that said, address problems with an open mind so that you can better problem-solve around the issues at hand, rather than the emotions around the issues. 

The bottom line is that Employee Experience is the X Factor which delivers the value for the team, the organization, and its customers, so act accordingly.