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Mind Your Ps with Some Qs
It can be overwhelming to lead and innovate in this time of great change. People, process, and technology problems run the gamut, posing obstacles which can vex the best of us.
I have personally advised start-ups, coached executives, and led change management for a couple of decades. Along the way, I’ve collected a few problem-solving tips and tricks over the years. I’m here to share them with you now.
Everyone runs into Problems (Ps). So when you run into Problems (Ps), mind your Quotients (Qs). I’ve found that we each have at least six types of quotients, which are described below:
Intelligence Quotient (IQ) - a measurement of how well you comprehend data, facts, and knowledge, traditionally taught to you in school.
Utilizing your IQ can look like solving complex math problems and applying formulas, debugging code with established algorithms, or applying classic business strategies for growing into adjacent markets.
Emotional Quotient (EQ) - a measurement of how well you can build and maintain relationships, be respectful and sensitive to the needs of others, and manage the perception others have of you for yourself and for them.
Someone with a high EQ might build or leverage individual relationships to better facilitate collaboration toward achieving a common goal.
Social Quotient (SQ) - a measurement of how well you can create and build a network of long-lasting relationships and an ecosystem of contacts.
Someone who has a high SQ might regularly build alliances and networks to support common objectives. In contrast to EQ, SQ is more about networks and ecosystems of relationships rather than individual connections.
Adversity Quotient (AQ) - a measurement of how well you can remain positive, constructive, and productive despite challenging circumstances.
Someone with a high AQ who experiences serious mental, physical or other challenges might be able to persevere and adjust their approach to continue making progress.
Creativity Quotient (CQ) - a measurement of your ability to think differently or orthogonally to traditional approaches, sometimes counter to recommendations.
Someone with a high CQ might suggest an approach which may wind up becoming an innovation adopted by customers or a feature integrated into a new product offering.
Leadership Quotient (LQ) - a measurement for your awareness of self, the current obstacles, , how well you can inspire and mobilize others to collaborate and address a problem.
Let’s work on your leadership quotient here. Which quotients above will help you with the problems listed below and why?
Customer service issue
Missing sales projections
Lobbying for resources
I’ll leave you with some questions to contemplate:
What other problems do you regularly see in your day-to-day work?
Which quotients are you most comfortable in?
Which quotients would like you to develop more?
Which quotients do your team members lead with?
How can you help team members diversify their quotient usage?
How could developing and rounding out your quotients help you personally improve your problem-solving and innovation skills?
It’s my hope that you’re seeing your Ps in a new light, and that you begin leveraging your Qs to address problems effectively and with more confidence.